SageLink Credit Card Conversion FAQs

In April, all SageLink MasterCard Credit Cards will be converted to PFCU MasterCard Credit Cards. Your new PFCU MasterCard will be ordered and mailed to you between April 9, 2019 and April 12, 2019. In addition to receiving your new PFCU MasterCard , you will also receive detailed instructions on how to activate your card. Your current SageLink MasterCard will be valid until Monday, April 29, 2019. Please continue to visit the website as we update with more important information on this conversion process.

When will I receive my new PFCU MasterCard?

All cards will be mailed April 9, 2019 – April 12, 2019. You will receive a new card 7-10 days after this time-frame. Your new card will have a new design and new card number.

When can I activate and use my new card received in early April?

Your new card can be activated starting April 28, 2019. If you have any pre-authorized or recurring debits (health club, insurance, subscriptions services, cable, utilities, etc.) on your card, you will need to update those merchants with your new card information.

What will happen to my current card?

Your SageLink MasterCard will continue to authorize charges until April 29, 2019. Do not use your current SageLink MasterCard after that date. Transactions will be denied.

Will my new PFCU MasterCard number be different than my SageLink MasterCard number?

Yes. You will have a new number, expiration date and CVV number.

If I have set up automatic payments in PFCU Home Banking with the SageLink MasterCard, will my automatic payments transfer to my new PFCU MasterCard?

No. This is a brand new card and will need to be set up in PFCU Online Banking and/or Bill Pay.

Will my payment due date change?

With the change to a new processor, your May due date will be May 26, 2019.

Will my minimum payment due change?

Not at this time. In the coming months you will be notified of any changes that may affect your minimum payment due.

Will the changes affect the way I make my credit card payment?

You can continue to make payments through PFCU Online Banking, our Call Center or at any PFCU location. However, if you currently mail your payments or if you’ve set up advance or automatic electronic payments to pay your credit card bill, such as Bill Pay, please reset with your new card number and/or payment address:

PFCU
9077 Charlotte Hwy.
Portland, MI 48875

Will I be able to access prior statements from my SageLink MasterCard?

You will be able to access statements from your SageLink MasterCard until April 26, 2019. After this dates, you will no longer be able access any statement history.

If I currently have a PIN for cash advances, will I receive a new Personal Identification Number (PIN)?

Your existing PIN will expire. A new PIN will be mailed April 15, 2019.

Will the Alerts I have established for my SageLink MasterCard convert to my new card?

Your existing Alerts will not be converted. You will need to establish Alerts for your new card beginning Monday, April 29, 2019.

Log into Online Banking at pfcu4me.com.

Click “Services” tab on the left hand side of the page.

Click “Credit Card” at the bottom of listing.

Select “product & services” tab at the top and then select “account alerts”.

Follow prompts.

To view and redeem points:

Log into Online Banking through pfcu4me.com

Click “Services” tab on the left hand side of the page.

Click the Rewards! icon.

Points will be calculated once per month when your credit card statement is produced

If I elected insurance coverage for my SageLink MasterCard will my insurance coverage change?

Yes, the insurance holder will change from Minnesota Life to CUNA Mutual. All of these changes will handled by PFCU. You will receive a separate correspondence addressing this change in coverage.