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Meet Lucy, Your Virtual Assistant

Lucy is PFCU's Virtual Banking Assistant. She is available 24-hours a day, here to help you with basic requests and find answers to your questions quickly. 

Lucy can be found at the bottom right of any page on PFCU's website and within PFCU Online Banking. Just click the chat bubble and a chat box will pop up. You can ask her any banking-related question from there, but short key terms provide the best results. Lucy can also be reached through our Telephone Banking system at 800-647-5829. Simply have your account number ready.

Lucy has been with PFCU for many years and has spent the majority of her time interacting with members through our Telephone Banking system. Lucy grew up in Portland and after receiving her Master's Degree in Financial Education, she decided to settle down along the Grand River. A lover of classic rock, yoga, and gardening, she enjoys spending her time with her partner and two Labrador Retrievers. With her experience and knowledge, she has expanded her skill set and is now available to help you over the phone and online. We think Lucy is the perfect face for PFCU.