Have you tried an Interactive Teller Machine (ITM)? An ITM combines the convenience of an ATM with the personalized service of a live PFCU teller. Complete everyday banking transactions on your own, like withdrawing cash, making deposits, checking balances, transfer funds, and make loan payments. When you need help, press the button on the screen to connect with a live PFCU teller by video during live teller hours.
This gives you more control over how you bank. Use self-service when the transaction is simple. Tap the screen for a live teller when you need help, have a question, or want a little guidance. No awkward guessing game required.
What Is an Interactive Teller Machine?
An Interactive Teller Machine is a drive-thru or walk-up banking terminal that offers many of the same functions as an ATM while providing access to a live PFCU teller during business hours.
Think of it as ATM convenience with personalized support when you need it.
What You Can Do at an ITM
ITMs make it easy to handle many of your everyday banking needs, including:
- Withdraw cash
- Deposit checks
- Deposit cash
- Transfer funds between accounts
- Make loan payments
- Check account balances
Can I Use an ITM Like an ATM?
Yes. Interactive Teller Machines can be used for many of the same everyday transactions members used to complete at a traditional ATM.
Self-service ITM functions are available 24/7, subject to machine availability.
How Do ITMs Work in the Drive-Thru?
Drive up to the ITM as you would at a traditional drive-thru ATM. For simple transactions, you can use self-service mode to complete your banking on your own.
If you want live help, press the on-screen button to connect with a PFCU teller in eServices. The teller will appear on screen and guide you through your transaction.
PFCU ITMs Video with Audio Description
When to Use the Live Teller Option
While many transactions can be completed independently, live video assistance is available whenever you need extra help.
Live teller service is especially helpful when:
- You're using an ITM for the first time
- You need assistance with a deposit or payment
- You have questions about your transaction
- You prefer working with a person rather than self-service technology
Live Video Teller Hours
Connect with a live PFCU teller during the following hours:
- Monday – Thursday: 8 am – 6 pm
- Friday: 8 am – 7 pm
- Saturday: 8 am – 1 pm
Self-service ITM functions remain available 24/7, subject to machine availability.
What ITMs Cannot Do
While ITMs handle most routine transactions, there are a few services that may require additional assistance:
- Large cash or check transactions may require an in-branch visit or teller assistance.
- ITMs do not accept or dispense coins.
- ITMs cannot print cashier's checks, corporate checks, or money orders.
If you're unsure whether an ITM can accommodate your transaction, a live teller can help direct you to the best solution.
Benefits of interactive teller machines (ITMs):
- Flexibility: ITMs offer expanded hours and are ideal for members who seek personalized service but don’t have the ability to visit in branch during normal business hours.
- More Tailored Transactions: ATMs are typically limited in dispensing preset cash denominations, often in increments of twenty. If you would like smaller change bills, ITM can provide cash in smaller increments.
- User Friendly: With an easy-to-use interface, most members will have little to no trouble using an ITM, even for the first time.
- Increased Security: In the event you lose your ATM or Debit Card, or don’t have it on you, you can be identified using your photo ID. Even if you don’t have your ID, we have other features in place to confirm your identity.
- Lower Fees: By visiting a foreign ATM, you are subject to additional fees imposed by that institution. A single withdrawal can cost up to $5 per transaction. In contrast, visiting a PFCU ITM will cost nothing for your transaction.
- Bill Variety: At almost all PFCU ITMs you have your choice of bill variety when cash is dispensed, so you can get the bill types you need.
Bottom Line
PFCU ITMs have replaced traditional branch ATMs, but they still give you ATM-style access for everyday transactions. You can use self-service when you want speed, or connect with a live teller when you want help from a person.
Either way, you can still handle many common banking tasks from the drive-thru or in-person ITMs.
Check out our Branch Locations to access an ITM today!
Pro TIP: An ITM can also be used as a normal ATM, just insert your debit or ATM card. During non-business hours the ITM will function as an ATM only.