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Online Banking: Getting Started

PFCU Credit Union Helping Me in 2023

Getting Started

  1. Log in to PFCU Online Banking and select “Settings” on the left side menu
  2. Select “Alerts”
  3. Select “New Alert” at the top right of the screen
  4. Select the alert you would like to add, follow the prompts
  5. Existing alerts will show up on the main page of alerts screen

Types of Alerts

  • Date Alerts - Notification of special dates and times
  • Account Alerts - Notification of activity on a specific account
  • History Alerts - History of selected account
  • Online Transaction Alerts - Notification of specific online transactions occuring within your account online
  • Security Alerts - Various alerts to help keep your account secure

Note: If you had alerts set up prior to March 13, 2018 you will need to set them up as new alerts to continue the service.

Getting Started

  1. Log in to your Online Banking account as normal
  2. Click on “Bill Payment” on the left menu
  3. Read and accept disclosure then answer security questions

Adding Payees

Click “Add Payee” at the top of the screen and enter the company information for those you frequently pay or even just a one-time payment. (Payee information is only entered once at set-up)

Paying Your Bills

  • Once payees have been added, enter how much you want to pay that company in the “Amount” column. The “deliver on” column shows what day the payment will arrive to the payee and when it will be deducted from your account. You may also schedule a future date.
  • Select “Review Payments” by scrolling down the screen to look over and submit

Other Important Information

  • All payments using Bill Pay will attempt to be delivered electronically. If your payee cannot accept electronic payments, a check will be mailed to the payee. The Bill Pay system will tell you the approximate delivery date of your payment.
  • Users must have a PFCU checking account

* Bill Pay becomes inactive if not used for 30 days and you are subject to a $5.00 fee. If you want to avoid this fee, call PFCU at 844-517-3611 and ask to have Bill Pay turned off.

Creating Accounts

  1. Log in to PFCU Online Banking and select “Services” on the left side menu
  2. Select “Open a Sub-Account”
  3. Choose the account that you want to open the sub-account, click “next”
  4. Select an Account Type from the second dropdown menu
  5. It will prompt you to answer questions regarding your new account
  6. Review the “Account Opening Disclosure” then click the box to accept terms and conditions. Click “next”

If you’re registered for PFCU's Online Banking

  • Login to your Online Banking and select ‘Settings’ in the menu
  • Select ‘Statement Preferences’
  • View and verify PDF code
  • Change the ‘Delivery Type’ to ‘E-Statement’ and enter your email address
  • Check the box to agree to the E-Statement Delivery Agreement
  • Click ‘Save’

If You’re Not Registered for PFCU's Online Banking

  • Sign up for PFCU's Online Banking
  • Once registered and logged into PFCU's Online Banking, follow the above instructions

Getting Started

  1. Visit your app store and search for PFCU4ME Mobile. Look for our free app and download.
  2. Launch the app
  3. Input the same username and password that you use for Online Banking.

Note: You must be signed up for and have used Online Banking on a computer to have the ability to access the app.

Link Accounts

  1. Log in to PFCU Online Banking, you will automatically be directed to the home screen where you will see your PFCU accounts
  2. Select “Link Account” at top right of the home screen
  3. Search for your financial institution in the search box
  4. Sign into your financial institutions online banking using your online banking credentials, select continue

Getting Started - New Users

  1. Log in to PFCU Online Banking and select Transactions Tab on the left side menu
  2. Select "Send Money"
  3. Select your Settings for "Send Money" 
    1. Choose default accounts, set up alert options, etc.
    2. Only checking account(s) can be set up to use this service 
  4. Add Contact(s).
    1. To add a new contact you will be required to enter a passcode. To receive a code, select phone or email
    2. You will be required to set up a security question unique to each contact. They will be required to answer this question before receiving funds.
    3. Select "Save"
  5. To Send Money, Select "Pay"
    1. Select the Contact you wish to send money to 
    2. Enter the amount you wish to send 
    3. Select the account funds should be taken out of 
    4. Select date and frequency of payment
    5. Confirm the payment details 
    6. View a confirmation of the payment as scheduled

Getting Started - Existing Users

  1. Log in to PFCU Online Banking and select Transactions Tab on the left side menu
  2. Select "Send Money"
  3. Select "Pay" 
  4. Select the existing contact you wish to pay or click the "+" symbol to add a new contact 
    1. To add a new contact you will be required to enter a passcode. To receive a code, select phone or email
    2. You will be required to set up a security question unique to each contact. They will be required to answer this question before receiving funds.
    3. Select "Save"
  5. Enter the payment information 
    1. Enter the amount you wish to send 
    2. Select the account funds should be taken out of 
    3. Select date and frequency of payment
    4. Confirm the payment details 
    5. View a confirmation of the payment as scheduled

Receiving Funds

  1. Receiver of funds will be notified via text or email
  2. Click the link in the message to receive funds 
  3. Answer the security question set by the member correctly
  4. You will be prompted to choose delivery method of funds
    1. Funds can be delivered to Debit Card or ACH (Bank Account)
  5. A success message will appear verifying your information was accepted 

Getting Started

  1. Log in to PFCU Online Banking and select “Settings” on the left side menu
  2. Select “text enrollment”
  3. Move the slider to “on”
  4. Enter your phone number in the “SMS Text Number” field
  5. Check the “Agree to Terms” box
  6. Note: message and data rates may apply
  7. You will be prompted to go to the account preferences to choose accounts to enroll in text banking
  8. Click on the account you would like to enroll and click the SMS/Text tab
  9. Slide the tab over to “On” and choose a display name

Shortcodes

  • XFER - Transfer funds from one account to another. Enter full amount using dollar, decimal and cents
  • HELP - PFCU website address and phone number
  • BAL - List of account balances
  • HIST - Account history
  • STOP - Disable text banking for the enrolled mobile device (to reactivate, login to online banking)
  • LIST - List of available commands